We have warehouses located in the United States, South America, and China and will have items produced and sent out from wherever inventory is most accessible and convenient to the order's destination.
Cable Bites Co runs on an SSL Secure payment processing system which ensures that your payments and personal information are 100% encrypted. Your payments are used as a one time basis per item purchased and is not stored in any database.
We have a 30 day return policy from the date of which your item is received according to the tracking information and will only accept the item in unused condition and in its original packaging. You are responsible for the shipping costs of returning the item and the difference of the cost of shipping will be deducted on your refund.
We will issue out refunds to customers who want to return items (at the cost of shipping), if the item arrives damaged/defective, or if the item is never received.
Request for refunds if the Cable Animal Bites do not fit a specific charger cable are not eligible. These accessories are specifically designed to fit Apple Lightning Adapters - so should you wish to use it for other cables is at your own discretion. The Cable Animal Bites are defined as "Semi-Compatible" with certain android chargers depending on its shape and size. Most micro-usb chargers may fit, but is not guaranteed. USB-C cables do not fit with the Cable Animal Bites as it is too wide.
On rare occasions, we may have to cancel and refund orders due to a shortage of supply, or if there is a problem with shipping the item to a certain destination.